Why Am I Unable to Modify the End User on My License?
I would like to remove the current End User of my Individual or Designated Computer, but I see a padlock icon instead of the remove user button. Why is this?
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The most common reason you will be unable to change the End User on an Individual or Designated Computer license is because validation is enabled on the license but the validation status is overdue for one or more activations.
To check if validation is overdue, go to your License Center and click the License, then going to the “Install and Activate” tab. Click on the Activation Label — if validated you will see (Current) next to the “Last Validated” field. If overdue, it will say (Overdue).
You can force validation from the MATLAB toolstrip. Open the Help menu, then select Licensing > Update Current License. An internet connection is required to update validation. If you are unable to validate the activation, then the activation in question must be deactivated from the MathWorks License Center:
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