Why do I get a connection error when installing or activating MATLAB or other MathWorks products?
I get an error that I cannot connect to MathWorks when running the MathWorks installer or the activation client; however, I can access the website. Why can’t the MathWorks Installer or activation client connect to the MathWorks?
Connection Error
The application could not connect to MathWorks.
For more information on resolving this issue, see this Support Article.NOTE:-
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Computer or network security software is preventing the MathWorks Installer and/or Activation Client from connecting to the MathWorks servers. This is known as a connection issue due to one or more of the following:
- Antivirus Software
- VPN
- Proxy
- Firewall
Antivirus Software
To temporarily disable your Antivirus on Windows:
- Locate the Antivirus protection program icon on the Windows system tray.
- Right-click the icon and select Disable, Stop, etc. to temporarily disable the program. In some cases, you may need to open the program and disable it using the program’s menus.
To temporarily disable your Antivirus on a Mac:
- Locate the Antivirus icon found on your Mac menu bar.
- Click Shut down or disable temporarily until installation and activation have completed.
You may also find these settings in the System Preferences application under the Security & Privacy tab.
To temporarily disable your Antivirus on a Linux:
- Locate the Antivirus protection program icon on the Linux system tray.
- Click Shut down or disable temporarily until installation and activation have completed.
VPN
Some Virtual Private Networks (VPN) will interfere with the installer working correctly. If you have one, try disabling it and then running the installer again. Disabling it will vary depending on what VPN you are using. Refer to your VPN’s documentation if you are unsure how to do this.
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